The American Airlines Center in Dallas offers great entertainment. The state of the art venue hosts major sports events, concerts, arts, theater and more! And it is accessible to everyone!
The Guest Services department at American Airlines Center strives to provide excellent service to all guests, including those with disabilities and special needs. American Airlines Center recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans With Disabilities Act (ADA) and Texas accessibility mandates. American Airlines Center provides a full range of accommodations for guests with disabilities to ensure safety, comfort and enjoyment of our events and facilities.
The concession stands and restaurants in the building have been designed with all guests in mind. Accessible countertops and bar counters are at a height that is comfortable for everyone.
Parking spaces for disabled guests are located in Lot F, and Audi Park Garage with a pre-paid parking pass or with cash on a first-come/first-serve basis. The vehicle must display a disabled parking placard or license plate. Parking rates in these areas vary, depending on event and parking area. Parking passes are available for purchase before an event online at www.ticketmaster.com or at American Airlines Center Box Office for select events.
DART – Public Transportation
Dallas Area Rapid Transit offers transportation services for guests with disabilities through the Paratransit Division. For information concerning these services visit the Public Transportation section of our site or contact DART at 214-515-7272.
American Airlines Center is happy to provide escorts inside the arena for guests with special needs. This service is free and can be requested through Guest Services. Escorts are available upon request at all entry points. To minimize your wait, we suggest that you make arrangements for this service prior to the event you are attending by calling 214-665-4210 during normal business hours or e-mail firstname.lastname@example.org.
During event hours, please call 214-665-4535. So that we may assist multiple guests, please be aware that our staff will not remain with you during the event, nor are you allowed to remain in the wheelchair for the duration of the event.
All public restrooms are accessible to our patrons with disabilities.
American Airlines Center offers accessible seating in an integrated setting on all levels of the building. Accessible seating on the floor is subject to change depending on seating configurations for various events. Please contact an American Airlines Center Box Office representative at 214-665-4797 with any concerns or questions. Please contact Guest Services at 214-665-4210 during normal business hours for information concerning electrical outlets and wheelchair or walker storage. During event hours, please call 214-665-4299.
American Airlines Center offers other convenient services including wheelchair assistance, lost and found, and stroller and wheelchair check-in. These services can be obtained by contacting a Guest Services representative.
Wheelchair & Companion Seating
American Airlines Center provides wheelchair and companion seating with appropriate sight lines on all levels. Patrons purchasing accessible seating may purchase one (1) accessible seat and up to three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space.
American Airlines Center is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.
For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at Guest Relations. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.
For further information, please contact:
American Airlines Center
Attn: ADA Coordinator
2500 Victory Avenue
Dallas, TX 75219
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